Quality Management That Protects Production Excellence
OVERVIEW
We ensure compliant, consistent supply chain performance through disciplined supplier oversight, documentation control, and structured quality management processes.
Customer Quality
• Customer complaint handling
• 8-D problem solving
• Regulatory compliance (RoHS, REACH, DFARS)
• Customer audit support
Supplier Quality
• Supplier assessment and approval audits
• Supplier surveillance audits
• Part qualification (PPAP, FAIR)
• Supplier performance monitoring
Quality Control
• Inbound inspection
• SPC inspection tools with digital interface
• Non-conforming material handling
• Electronic documentation storage
Quality Systems
• ISO 9001 and AS 9100 certifications
• Documentation management
• Internal / external audit support
in numbers
customer return ppm on 460k lines shipped
average annual supplier audits completed
average annual pieces received
Supplier Management
Before suppliers are approved in our ERP systems, Gexpro Services ensures their systems are stable enough to meet customer requirements. We review supplier qualification documentation, including financial profile, quality systems, insurance, regulatory compliance, and security practices. Ongoing surveillance aligns supplier performance with risk, part criticality, and customer expectations. Supplier quality and delivery performance are tracked on an ongoing basis. These inputs result in a graded performance score and are used to drive continuous improvement and support informed supplier management decisions.
Inspection & Testing
All products are subject to inbound inspection where dimensional characteristics, test reports, and certifications are evaluated for conformance to customer requirements. Inspection processes utilize defined sampling plans, digital inspection tools, and automated data capture. Laboratory testing is available for tensile, hardness, and chemical analysis. Non-Conforming Material is managed in accordance with established processes to ensure proper quarantine.
Corrective Action Support
Customer and supplier issues are managed through a structured 8-D problem-solving process, including containment, root cause analysis, and corrective and preventive actions. Digital workflows support timely escalation, supplier collaboration, and verification of effectiveness.
Documentation Management
Inspection records, certifications, test reports, and related documentation are digitally stored, indexed, and retrievable to support audit readiness and regulatory compliance. Materials are labeled and tracked to maintain traceability across receipt, inspection, and delivery.
documents & Files
Quality System Certifications
Quality Management TEAM
Our dedicated specialists bring decades of experience across every segment of our Quality Management
VP, Quality & Risk Management
Jeff Cline
VP, Quality & Risk Management
Jeff Cline is the VP of Quality & Risk Management at Gexpro Services. In his role, he is responsible for the design, documentation, and maintenance of end-to-end Business Risk Management and Quality Management Systems.
Prior to joining Gexpro Services, Mr. Cline held roles of increasing responsibility at Westinghouse and General Electric that included Field Engineering, Project Management, Engineering Management, Branch Management, and Six Sigma® Quality. He has traveled extensively in China and other parts of Asia and Europe supporting supplier development and global supply chain risk mitigation initiatives.
Jeff holds a Bachelor of Science in Electrical Engineering from North Carolina State University and a Master of Business Administration with a concentration in Finance from Wake Forest’s Babcock Graduate School of Management. He is a licensed Professional Engineer in Control Systems and certified Six Sigma Green Belt, Black Belt, and Master Black Belt.
Customer Quality Manager
Tawanda Walker
Customer Quality Manager
Tawanda Walker is the Customer Quality Manager at Gexpro Services. In her role, she is responsible for the adherence to Customer requirements, ISO/AS Standards, as well as Government Regulations.
Prior to joining Gexpro Services, Mrs. Walker held roles of increasing responsibility at General Electric that included Business Transformations, Regulatory Compliance, Customer Quality Engineering, and Commercial Operations. She has traveled extensively in Europe supporting local Quality Systems implementations and ERP consolidations.
Mrs. Walker holds a Bachelor of Business Administration in Computer Information Systems from Georgia State University. She is a certified Six Sigma® Green Belt and Microsoft Certified Professional™.
Asia Quality Manager
Alice Shi
Asia Quality Manager
Alice Shi is the Asia Quality Manager at Gexpro Services. In her role, she is responsible for the qualification of products and the maintenance of Quality Management Systems by driving process consistency to ensure compliance with customer requirements and designing continuous improvement projects to reduce defects and cycle time and improve fulfillment.
Prior to joining Gexpro Services, Mrs. Shi held roles of increasing responsibility at Fedders Corporation, APC by Schneider Electric and Ryerson China that included Supplier Development, Supplier Quality Management, Global Quality Management, Project Management and Operation Management. She has comprehensive knowledge of manufacturing processes regarding plastic injection, sheet metal, power cables, motors, PCB boards, resistors, capacitors, UPS, as well as special processes of welding, heat treatment, thermal spray zinc, powder coating, hot dip galvanization, electrical plating, delta tone and GEOMET coating for high strength fasteners, machining products and fabricated parts.
Mrs. Shi holds a Bachelor of arts from Ocean University of China. She is an IRCA certified ISO9000 lead auditor with working knowledge of and application of UL/CE/CSA/IEC/ANSI/CCC and other relevant Global Regulatory Codes.
Europe Quality Manager
Ádám Pusztai
Europe Quality Manager
Ádám Pusztai joined Gexpro Services in June 2022 and is responsible for overseeing quality processes and activities to ensure a high level of customer satisfaction. In his role, he focuses on driving continuous improvement initiatives to meet evolving operational challenges while maintaining rigorous quality standards across the organization.
Prior to joining Gexpro Services, Mr. Pusztai built over seven years of experience in quality management, developing expertise in process optimization, performance improvement, and cross-functional collaboration within technical and industrial environments.
Ádám holds a degree in Mechanical Engineering from the Budapest University of Technology and Economics.
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Related Solutions
Explore services that strengthen your Quality Management
Technology Capabilities
We leverage technical expertise and digital tools to improve availability, speed, and accuracy across your supply chain.
Total Cost of Ownership (TCO)
We analyze cost drivers across procurement, logistics, inventory, quality, and labor to reduce waste and maximize long‑term value.
Value Engineering
We use advanced digital platforms and analytics to optimize supply chains, providing real-time tracking, predictive planning, and full visibility for greater efficiency and control.
Kitting
We build and deliver production-ready kits to streamline assembly, reduce touchpoints, and improve workflow efficiency.
Vendor Managed Inventory (VMI)
We leverage technology to improve material availability, reduce manual processes, and streamline production support. Our solutions connect supply chain data, automation tools, and point-of-use systems to improve accuracy and efficiency.